FREQUENTLY ASKED QUESTIONS
Renting
- Minimum rental is 3 days. There is no maximum — pick the dates that work for you.
- Each product page shows availability for the dates you select. If your dates are not free, add it to your wishlist and we will let you know when it is back.
- We pre-authorise a security amount when the rental starts. It is released once the piece comes back in good condition.
Buying
- Yes. Every piece is authenticated in-house before being listed.
- We accept returns within 14 days for full refund if the piece does not meet the description.
Shipping & Returns
- We currently ship within Spain. Other EU countries are coming soon.
- A courier collects the piece from the address you provide on the agreed date — no need to take it anywhere.
Account
- You can check out as a guest, but having an account lets you track your orders and rentals.
- ID verification is required for rentals as a security measure. The process takes less than two minutes and is handled by Stripe Identity.
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